We will contact you by telephone
within 24 hours.

If necessary, we’ll connect

for remote assistance via Supremo

Every other need involving technical personnel that exceeds the times typically required for classic assistance (from 5 to 15 minutes).

It does not include, therefore:

• Installation
• Customisation
• Training

These are dedicated interventions and of variable duration (up to a few hours). They must be analysed, prepared and assigned to the most suitable technical person to resolve them.
Naturally, you can report any type of urgent issue or blocking situation, even if it does not fall within the accepted understanding of assistance, to the Planstudio team at support@planstudiosupport.it

In order to be sure that your request for assistance is handled as quickly as possible, we need certain essential information:

• Identify yourself clearly: the email address used to send a request for assistance must always be visible. Remember to include your first name, last name, company name and the telephone number we can contact you at (with internal extension number where required and if possible).
• Be clear and precise: describe the issue as clearly as possible.
• Specify if the issue is urgent: if your work is blocked or your operations interrupted, clearly state this.
• Do not write personally to any technical person: the only way to ensure that assistance is handled properly is to email the official address: support@planstudiosupport.it.

Would you like to know more? Don’t hesitate to contact us!